Cold Jet

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Field Service Technician

Position Summary

We are currently looking for a Field Service Technician to join our European team, based out of Germany. This is a field-based, customer-facing role, primarily travelling to customer sites performing installation, maintenance and service works. You will also be responsible for building a positive relationship with customers and peers, as well as completing necessary administrative tasks. As the ideal candidate you are an independent go-getter and team player with a positive attitude making customer satisfaction and safety your priority.

Position Responsibilities

  • Provide installation, service, training and troubleshooting support on dry ice production equipment and dry ice blasting machines at our customers’ facilities
  • Drive customer satisfaction through pro-active communication and commitment to resolving their requests
  • Complete administrative follow-up tasks (electronically) after visiting customer site
  • Ensure that safety and quality standards are met
  • Take and respond to emergency customer service calls, taking turns with colleagues to answer the 24/7 service line
  • Create quotes in collaboration with the Customer Service Coordinator

Skill Competencies

  • Education in a related technical field, e.g. electronics, electro-mechanics, hydraulics, pneumatics
  • Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery
  • Experience in field service working, e.g. with electro-mechanical, hydraulic or pneumatic equipment
  • Customer service skills that demonstrate a commitment to customer satisfaction and garnering customer loyalty
  • Strong verbal and written communication skills in German and English, any other European language is a plus
  • Computer literate with experience in MS Office and the internet
  • Able to work independently and willing to travel 50% of the time, also outside of Germany

Why work for Cold Jet

  • Cold Jet is the market leader for world-class, state-of-the-art dry ice technology
  • Continuing growing, global company with operations in 10 countries and multi-cultural work environment
  • Competitive salary package including incentive bonus
  • Company mobile phone and laptop
  • Motivating and family atmosphere

To apply for this job, email your resume to [email protected]

Please do not hesitate to contact us for any questions +49 6551 9606 08.